About PragmaPragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.You'll be joining a passionate, remote-first team (PT time zone) that have scaled some of the largest games in the world such as League of Legends and Destiny 2 and at studios like Riot, Bungie, and EA, and scaled platforms at Amazon, Microsoft, Google, and Unity. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures and Insight Partners. About the RoleWe are seeking a highly motivated and skilled Professional Services Engineer to be a trusted technical advisor and solution architect for our clients. In this role, you will empower game studios to succeed by leveraging the Pragma Platform and extending its capabilities through custom development. Acting as an integral part of their development team, you will provide expert guidance, hands-on support, and tailored solutions, with a focus on backend systems and game client development.If you’re looking to work with top game studios, and thrive in a dynamic, fast-paced environment, we want to hear from you! Responsibilities<ul style="min-height:1.5em"><li>Collaborate closely with clients: Develop strong relationships with game development teams, deeply understanding their technical challenges, project goals, and workflows.</li><li>Drive successful Pragma integrations: Guide clients through the technical implementation of the Pragma Platform, providing hands-on support, code examples, and best practices.</li><li>Design and develop custom solutions: Extend the functionality of the Pragma Platform by architecting and developing bespoke backend systems and, where necessary, frontend components specifically for the game client (e.g., UI, gameplay logic) to meet specific client needs.</li><li>Provide proactive solutions: Identify potential roadblocks and proactively offer solutions to optimize client's use of the Pragma Platform and their overall game development process.</li><li>Conduct technical workshops and training: Deliver customized training sessions to educate clients on the features and functionalities of the Pragma Platform and any custom solutions developed.</li><li>Champion client needs: Advocate for client needs within Pragma by gathering and sharing feedback, contributing to the product roadmap, and driving continuous improvement.</li><li>Contribute to knowledge sharing: Document best practices, create technical resources, and contribute to internal knowledge bases to empower both clients and colleagues.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Strong game development expertise: Proven experience in software development, with expertise in backend technologies (e.g., cloud platforms, databases, APIs) and a solid understanding of game client development (e.g., game engines like Unreal Engine or Unity, gameplay programming, UI development).</li><li>Excellent communication and interpersonal skills: Ability to clearly explain complex technical concepts to diverse audiences. Exceptional interpersonal skills to build rapport and foster collaborative relationships.</li><li>Passion for problem-solving: Proactive and solution-oriented, with a passion for identifying and overcoming challenges. Ability to anticipate client needs and deliver tailored solutions.</li><li>Customer-centric approach: Genuine desire to understand and exceed client expectations by providing exceptional support and solutions.</li><li>Adaptability and flexibility: Ability to thrive in a dynamic environment and adjust to evolving client needs and project requirements.</li></ul>Job Benefits<ul style="min-height:1.5em"><li>A remote-first work environment with semi-annual in-person meetups</li><li>Competitive pay</li><li>100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents.</li><li>401(k) retirement plan with company match</li><li>Flexible vacation</li><li>Remote friendly perks such as snacks delivered monthly</li><li>Paid parental and family care leaves</li><li>Long term and short term disability</li></ul>Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Pragma

Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.

You'll be joining a passionate, remote-first team (PT time zone) that have scaled some of the largest games in the world such as League of Legends and Destiny 2 and at studios like Riot, Bungie, and EA, and scaled platforms at Amazon, Microsoft, Google, and Unity. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures and Insight Partners.

About the Role

We are seeking a highly motivated and skilled Professional Services Engineer to be a trusted technical advisor and solution architect for our clients. In this role, you will empower game studios to succeed by leveraging the Pragma Platform and extending its capabilities through custom development. Acting as an integral part of their development team, you will provide expert guidance, hands-on support, and tailored solutions, with a focus on backend systems and game client development.

If you’re looking to work with top game studios, and thrive in a dynamic, fast-paced environment, we want to hear from you!


Responsibilities

 - Collaborate closely with clients: Develop strong relationships with game development teams, deeply understanding their technical challenges, project goals, and workflows.

 - Drive successful Pragma integrations: Guide clients through the technical implementation of the Pragma Platform, providing hands-on support, code examples, and best practices.

 - Design and develop custom solutions: Extend the functionality of the Pragma Platform by architecting and developing bespoke backend systems and, where necessary, frontend components specifically for the game client (e.g., UI, gameplay logic) to meet specific client needs.

 - Provide proactive solutions: Identify potential roadblocks and proactively offer solutions to optimize client's use of the Pragma Platform and their overall game development process.

 - Conduct technical workshops and training: Deliver customized training sessions to educate clients on the features and functionalities of the Pragma Platform and any custom solutions developed.

 - Champion client needs: Advocate for client needs within Pragma by gathering and sharing feedback, contributing to the product roadmap, and driving continuous improvement.

 - Contribute to knowledge sharing: Document best practices, create technical resources, and contribute to internal knowledge bases to empower both clients and colleagues.

Qualifications

 - Strong game development expertise: Proven experience in software development, with expertise in backend technologies (e.g., cloud platforms, databases, APIs) and a solid understanding of game client development (e.g., game engines like Unreal Engine or Unity, gameplay programming, UI development).

 - Excellent communication and interpersonal skills: Ability to clearly explain complex technical concepts to diverse audiences. Exceptional interpersonal skills to build rapport and foster collaborative relationships.

 - Passion for problem-solving: Proactive and solution-oriented, with a passion for identifying and overcoming challenges. Ability to anticipate client needs and deliver tailored solutions.

 - Customer-centric approach: Genuine desire to understand and exceed client expectations by providing exceptional support and solutions.

 - Adaptability and flexibility: Ability to thrive in a dynamic environment and adjust to evolving client needs and project requirements.

Job Benefits

 - A remote-first work environment with semi-annual in-person meetups

 - Competitive pay

 - 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents.

 - 401(k) retirement plan with company match

 - Flexible vacation

 - Remote friendly perks such as snacks delivered monthly

 - Paid parental and family care leaves

 - Long term and short term disability

Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Professional Services Engineer - Customer Operations

About PragmaPragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.You'll be joining a passionate, remote-first team (PT time zone) that have scaled some of the largest games in the world such as League of Legends and Destiny 2 and at studios like Riot, Bungie, and EA, and scaled platforms at Amazon, Microsoft, Google, and Unity. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures and Insight Partners. About the RoleWe are seeking a passionate Game Services Engineer to play a pivotal role in ensuring the seamless integration and success of game studios utilizing the Pragma Platform. Our aim is to foster a partnership where our customers perceive us as an integral part of their development team rather than an external provider.As a customer focused engineer, you will engage with game studios from around the world, bringing your curiosity, collaboration, and engineering prowess to drive their success with the Pragma Platform. Your responsibilities will span from conducting product demonstrations and providing technical support to offering solutions engineering and technical mentorship to game engineers, both within Pragma and externally with our studio partners.Responsibilities<ul style="min-height:1.5em"><li>Partner with Customer Success Managers to onboard new studios through design exercises, integration meetings, and game service development to ensure a studio's success.</li><li>Track, support, and communicate game studios progress vs. their technical goals and help them achieve them.</li><li>Act as the subject matter expert for studios on using Pragma, and solving their technical problems async via slack or in direct development sessions with developers.</li><li>Advise customers on new Pragma features, releases, and partner integration by developing examples, performing demonstrations, or coordinating proof of concept projects with studios.</li><li>Help develop and deliver pre-sales demos, demonstrating the value of the Pragma Platform.</li><li>Communicate with your team and product management about how studios are leveraging Pragma</li><li>Capture studios usage or objectives internally through thorough documentation, training materials, and demos, highlighting best practices.</li><li>Mentor new team members on the implementation of the Pragma Platform.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Strong communication skills with the ability to explain deeply technical topics simply, and facilitate collaboration with a wide variety of customers.</li><li>Development experience integrating with backend services, especially game platforms.</li><li>Deep empathy for game developers and a desire to work with them to solve problems.</li><li>A customer-oriented mindset that prioritizes problem solving.</li><li>Game development, service development, or work with game engines like Unreal and Unity.</li></ul>Job Benefits<ul style="min-height:1.5em"><li>A remote-first work environment with semi-annual in-person meetups</li><li>Competitive pay</li><li>100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents.</li><li>401(k) retirement plan with company match</li><li>Flexible vacation</li><li>Remote friendly perks such as snacks delivered monthly</li><li>Paid parental and family care leaves</li><li>Long term and short term disability</li></ul>Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Pragma

Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.

You'll be joining a passionate, remote-first team (PT time zone) that have scaled some of the largest games in the world such as League of Legends and Destiny 2 and at studios like Riot, Bungie, and EA, and scaled platforms at Amazon, Microsoft, Google, and Unity. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures and Insight Partners.

About the Role

We are seeking a passionate Game Services Engineer to play a pivotal role in ensuring the seamless integration and success of game studios utilizing the Pragma Platform. Our aim is to foster a partnership where our customers perceive us as an integral part of their development team rather than an external provider.

As a customer focused engineer, you will engage with game studios from around the world, bringing your curiosity, collaboration, and engineering prowess to drive their success with the Pragma Platform. Your responsibilities will span from conducting product demonstrations and providing technical support to offering solutions engineering and technical mentorship to game engineers, both within Pragma and externally with our studio partners.

Responsibilities

 - Partner with Customer Success Managers to onboard new studios through design exercises, integration meetings, and game service development to ensure a studio's success.

 - Track, support, and communicate game studios progress vs. their technical goals and help them achieve them.

 - Act as the subject matter expert for studios on using Pragma, and solving their technical problems async via slack or in direct development sessions with developers.

 - Advise customers on new Pragma features, releases, and partner integration by developing examples, performing demonstrations, or coordinating proof of concept projects with studios.

 - Help develop and deliver pre-sales demos, demonstrating the value of the Pragma Platform.

 - Communicate with your team and product management about how studios are leveraging Pragma

 - Capture studios usage or objectives internally through thorough documentation, training materials, and demos, highlighting best practices.

 - Mentor new team members on the implementation of the Pragma Platform.

Qualifications

 - Strong communication skills with the ability to explain deeply technical topics simply, and facilitate collaboration with a wide variety of customers.

 - Development experience integrating with backend services, especially game platforms.

 - Deep empathy for game developers and a desire to work with them to solve problems.

 - A customer-oriented mindset that prioritizes problem solving.

 - Game development, service development, or work with game engines like Unreal and Unity.

Job Benefits

 - A remote-first work environment with semi-annual in-person meetups

 - Competitive pay

 - 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents.

 - 401(k) retirement plan with company match

 - Flexible vacation

 - Remote friendly perks such as snacks delivered monthly

 - Paid parental and family care leaves

 - Long term and short term disability

Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Game Services Engineer - Customer Ops

About PragmaPragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.You'll be joining a passionate, remote-first team (PT time zone) that have scaled some of the largest games in the world such as League of Legends and Destiny 2 and at studios like Riot, Bungie, and EA, and scaled platforms at Amazon, Microsoft, Google, and Unity. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures and Insight Partners. About the RoleWe're seeking a dedicated Customer Success Manager to oversee the relationship between Pragma and our valued customers. Our goal is to provide a seamless experience that integrates us into our customers' development teams, fostering a sense of partnership rather than that of an external vendor.In this role, you'll regularly engage with customers to understand their needs, facilitate their onboarding onto our platform, address inquiries about our products, and assist them in preparing for key milestones. To excel, you'll need a deep-seated customer focus, a curious technical mindset, and a knack for cross-functional collaboration.Responsibilities<ul style="min-height:1.5em"><li>Learn how to use Pragma, which is technical in nature, and be able to effectively teach its features and benefits to customers</li><li>Provide prompt and proficient technical support to customers, resolving any issues they encounter.</li><li>Collaborate with customers to devise and implement innovative solutions within the Pragma Ecosystem to expand beyond core Pragma features.</li><li>Lead and manage customer launches, including Alphas, Betas, and Public Launches, ensuring smooth rollouts of their games to players.</li><li>Cultivate and nurture strong relationships with customers to ensure their ongoing success and satisfaction.</li><li>Showcase Pragma's features and capabilities to prospective customers, contributing to the expansion of our client base.</li><li>Serve as a valuable resource to our Product teams by offering insights into how customers utilize Pragma and providing feedback for product enhancement.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Exceptional communication skills to forge collaborative relationships with game studios, embodying a team-like approach.</li><li>Minimum of 2 years of experience in a Customer Success Manager or related role, preferably within the tech industry.</li><li>Proficiency in reading and understanding code, enabling you to grasp technical intricacies and effectively troubleshoot issues.</li><li>Strong problem-solving abilities and a knack for resolving technical challenges efficiently.</li><li>Excellent organizational skills and the ability to manage multiple projects and priorities effectively.</li><li>Demonstrated ability to empathize with customers' challenges and advocate for their needs within the organization.</li></ul>Job Benefits<ul style="min-height:1.5em"><li>A remote-first work environment with semi-annual in-person meetups</li><li>Competitive pay</li><li>100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents.</li><li>401(k) retirement plan with company match</li><li>Flexible vacation</li><li>Remote friendly perks such as snacks delivered monthly</li><li>Paid parental and family care leaves</li><li>Long term and short term disability</li></ul>Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Pragma

Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.

You'll be joining a passionate, remote-first team (PT time zone) that have scaled some of the largest games in the world such as League of Legends and Destiny 2 and at studios like Riot, Bungie, and EA, and scaled platforms at Amazon, Microsoft, Google, and Unity. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures and Insight Partners.

About the Role

We're seeking a dedicated Customer Success Manager to oversee the relationship between Pragma and our valued customers. Our goal is to provide a seamless experience that integrates us into our customers' development teams, fostering a sense of partnership rather than that of an external vendor.

In this role, you'll regularly engage with customers to understand their needs, facilitate their onboarding onto our platform, address inquiries about our products, and assist them in preparing for key milestones. To excel, you'll need a deep-seated customer focus, a curious technical mindset, and a knack for cross-functional collaboration.

Responsibilities

 - Learn how to use Pragma, which is technical in nature, and be able to effectively teach its features and benefits to customers

 - Provide prompt and proficient technical support to customers, resolving any issues they encounter.

 - Collaborate with customers to devise and implement innovative solutions within the Pragma Ecosystem to expand beyond core Pragma features.

 - Lead and manage customer launches, including Alphas, Betas, and Public Launches, ensuring smooth rollouts of their games to players.

 - Cultivate and nurture strong relationships with customers to ensure their ongoing success and satisfaction.

 - Showcase Pragma's features and capabilities to prospective customers, contributing to the expansion of our client base.

 - Serve as a valuable resource to our Product teams by offering insights into how customers utilize Pragma and providing feedback for product enhancement.

Qualifications

 - Exceptional communication skills to forge collaborative relationships with game studios, embodying a team-like approach.

 - Minimum of 2 years of experience in a Customer Success Manager or related role, preferably within the tech industry.

 - Proficiency in reading and understanding code, enabling you to grasp technical intricacies and effectively troubleshoot issues.

 - Strong problem-solving abilities and a knack for resolving technical challenges efficiently.

 - Excellent organizational skills and the ability to manage multiple projects and priorities effectively.

 - Demonstrated ability to empathize with customers' challenges and advocate for their needs within the organization.

Job Benefits

 - A remote-first work environment with semi-annual in-person meetups

 - Competitive pay

 - 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents.

 - 401(k) retirement plan with company match

 - Flexible vacation

 - Remote friendly perks such as snacks delivered monthly

 - Paid parental and family care leaves

 - Long term and short term disability

Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Customer Success Manager

About PragmaPragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.You'll be joining a passionate, remote-first team (PT time zone) that have scaled some of the largest games in the world such as League of Legends and Destiny 2 and at studios like Riot, Bungie, and EA, and scaled platforms at Amazon, Microsoft, Google, and Unity. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures and Insight Partners. About the RoleWe’re looking for an engineer with a deep knowledge of AWS and the cloud based systems that modern live services games are built on. Someone that can run and optimize the tools game developers use as they go from internal development to public launch.In this role you’ll be maintaining, administering and building our infrastructure resources. You will also work closely with game studios on their infrastructure requirements and being part of an on-call rotation.Responsibilities<ul style="min-height:1.5em"><li>Evaluate, maintain and improve the automated infrastructure tooling needed to support game studios to ensure stability, scalability, and high availability.</li><li>Deploy and configure the pragma platform in support of game studio needs.</li><li>Work with game studios to solve or advise infrastructure specific issues.</li><li>Develop runbooks and documentation to support training on the tools, services and processes used to operate the platform.</li><li>Pair program with infrastructure engineers to support the improving and creating new tools, including infrastructure management, build, deploy, and access management solutions.</li><li>Participate in live support on-call alongside the infrastructure and product engineering teams, including after-hours support for live games.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Experience using AWS to construct distributed, highly scalable systems.</li><li>Understands the development process and deployment pipelines of games, such as content, online services, game clients and game servers</li><li>Experience with minimizing cost and complexity of hosted infrastructure</li><li>Has considerable experience responding to live operations incidents; both in order to support return to service, and also participating in root cause analysis to help identify solutions to prevent the same incident from happening in the future.</li><li>Experience integrating/maintaining APIs/SDKs to remote applications, especially game platforms.</li></ul>Culture<ul style="min-height:1.5em"><li>We have deep empathy for game engineers and a desire to improve their quality of life by delivering simple yet robust solutions.</li><li>We continuously collaborate using voice or video channels in a remote-first environment. We use Discord as our virtual office, and we frequently pair program.</li><li>We work synchronously, and hold core hours during Pacific Time</li></ul>Job Benefits<ul style="min-height:1.5em"><li>A remote-first work environment with semi-annual in-person meetups</li><li>Competitive pay</li><li>100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents.</li><li>401(k) retirement plan with company match</li><li>Flexible vacation</li><li>Remote friendly perks </li><li>Paid parental and family care leaves</li><li>Long term and short term disability</li></ul>Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Pragma

Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.

You'll be joining a passionate, remote-first team (PT time zone) that have scaled some of the largest games in the world such as League of Legends and Destiny 2 and at studios like Riot, Bungie, and EA, and scaled platforms at Amazon, Microsoft, Google, and Unity. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures and Insight Partners.

About the Role

We’re looking for an engineer with a deep knowledge of AWS and the cloud based systems that modern live services games are built on. Someone that can run and optimize the tools game developers use as they go from internal development to public launch.

In this role you’ll be maintaining, administering and building our infrastructure resources. You will also work closely with game studios on their infrastructure requirements and being part of an on-call rotation.

Responsibilities

 - Evaluate, maintain and improve the automated infrastructure tooling needed to support game studios to ensure stability, scalability, and high availability.

 - Deploy and configure the pragma platform in support of game studio needs.

 - Work with game studios to solve or advise infrastructure specific issues.

 - Develop runbooks and documentation to support training on the tools, services and processes used to operate the platform.

 - Pair program with infrastructure engineers to support the improving and creating new tools, including infrastructure management, build, deploy, and access management solutions.

 - Participate in live support on-call alongside the infrastructure and product engineering teams, including after-hours support for live games.

Qualifications

 - Experience using AWS to construct distributed, highly scalable systems.

 - Understands the development process and deployment pipelines of games, such as content, online services, game clients and game servers

 - Experience with minimizing cost and complexity of hosted infrastructure

 - Has considerable experience responding to live operations incidents; both in order to support return to service, and also participating in root cause analysis to help identify solutions to prevent the same incident from happening in the future.

 - Experience integrating/maintaining APIs/SDKs to remote applications, especially game platforms.

Culture

 - We have deep empathy for game engineers and a desire to improve their quality of life by delivering simple yet robust solutions.

 - We continuously collaborate using voice or video channels in a remote-first environment. We use Discord as our virtual office, and we frequently pair program.

 - We work synchronously, and hold core hours during Pacific Time

Job Benefits

 - A remote-first work environment with semi-annual in-person meetups

 - Competitive pay

 - 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents.

 - 401(k) retirement plan with company match

 - Flexible vacation

 - Remote friendly perks 

 - Paid parental and family care leaves

 - Long term and short term disability

Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Service Operations Engineer

We’re on a mission to solve the most ambitious problems in
gaming and social - building tools and platforms that will be
used by millions of studios and developers

We focus on teams

Benefits

Employee ownership

Health coverage

Annual retreat

Work life balance

Work remote

Home office

We’re growing our team

Professional Services Engineer - Customer Operations

Game Services Engineer - Customer Ops

Customer Success Manager

Service Operations Engineer

Professional Services

CO-DEVELOPMENT

Backend Services Summit

Apply to Join the Online Services Guild!

We focus on teams

Benefits

Employee ownership

Health coverage

Annual retreat

Work life balance

Work remote

Home office

We’re growing our team

Professional Services Engineer - Customer Operations

Game Services Engineer - Customer Ops

Customer Success Manager

Service Operations Engineer